This Cancellation & Refund Policy applies to all orders placed through the Seventh Element website. Please read this policy carefully before making a purchase.

1. Order Cancellation

• Cancellation by the Customer:

  • Customers may request to cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped.
  • To request a cancellation, please contact us immediately at sales@seventhelement.in. Please include your order number in your communication.
  • If the cancellation request is received within the specified timeframe and the order has not been shipped, we will process the cancellation and issue a full refund to the original payment method.
  • If the order has already been processed or shipped, the cancellation request will be treated as a return and will be subject to our Return Policy (see Section 2).  
    
     

• Cancellation by Seventh Element:

  • We reserve the right to cancel an order for various reasons, including but not limited to
    
    • Product unavailability.
    • Errors in pricing or product information. 
    • Suspicion of fraudulent activity. 
    • Inability to process payment.
    • Shipping restrictions to certain locations.
  • If we cancel your order, we will notify you as soon as possible and issue a full refund to the original payment method.

2. Returns and Refunds

• We want you to be completely satisfied with your purchase from Seventh Element. If you are not entirely happy with your order, you may be eligible for a return and refund, subject to the following conditions:
  
  • Eligibility for Return:
    
    • You must initiate the return process within 7 days of receiving your order.
    • The product(s) must be unused, undamaged, and in their original packaging with all original tags and accessories intact.
  • Return Process:
    
    • To initiate a return, please contact us at sales@seventhelement.in with your order number and the reason for the return.
    • We will provide you with instructions on how to return the product(s). You may be responsible for the return shipping costs unless the return is due to our error. 
      
       
    • We recommend using a trackable shipping method and ensuring the return shipment is adequately insured, as we are not responsible for items lost or damaged during return shipping.
  • Refund Process:
    
    • Once we receive the returned product(s) and verify that they meet the eligibility criteria, we will process your refund within 7-10 business days.
      
       
    • The refund will be issued to the original payment method used for the purchase.
    • Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.  
      
       
    • The original shipping costs are non-refundable unless the return is due to our error.

3. Exchanges (If Applicable)

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund (as per our Return Policy) and place a new order for the desired item.
  
   

4. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately (within [48 hours] of receiving the order) at sales@seventhelement.in with your order number and photographic evidence of the damage or defect. 
  
   
• We will assess the issue and, depending on the circumstances, offer a replacement, repair, or a full refund, including any applicable shipping costs.

5. Return Shipping Costs

• You will be responsible for the return shipping costs unless the return is due to our error (e.g., damaged or defective product, incorrect item shipped).

6. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us at sales@seventhelement.in