Seventh Element (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase products from us. By using our Website, you consent to the practices described in this Privacy Policy. 

1. Information We Collect

We may collect the following types of personal information from you:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, shipping address, billing address.  
  • Account Information: Username, password (for registered users).
  • Order Information: Details of the products you purchase and order history.
  • Payment Information: Credit card details, debit card details, or other payment information (processed by secure third-party payment processors; we do not directly store your full payment details).
  • Communications: Records of your correspondence with us (e.g., emails, chat logs).
  • Marketing Preferences: Your preferences for receiving marketing communications from us.
  • Reviews and Feedback: Any reviews or feedback you provide on our products or services.

• Information We Collect Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Information: pages you visit, links you click, time spent on the website, and referring website addresses.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.
     

2. How We Use Your Information

We may use your personal information for the following purposes:

• To Process and Fulfill Orders: To process your purchases, arrange for shipping, and provide order updates.
• To Manage Your Account: To create and manage your user account, if you register on our website.
• To provide customer support: To respond to your inquiries, provide assistance, and resolve issues.
• To Personalize Your Experience: To tailor our website content and product recommendations to your interests.
• To Improve Our Website and Services: To analyze website usage, identify trends, and enhance the functionality and user experience of our website.
• To Detect and Prevent Fraud: To monitor and prevent fraudulent transactions and other illegal activities.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following categories of recipients: 

• Service Providers: Third-party service providers who assist us with various operations, such as payment processing, shipping, marketing, data analysis, and website hosting. These providers are contractually obligated to protect your information.  
• Business Partners: In some cases, we may partner with other businesses to offer joint products or services. If you engage with such offerings, we may share your information with the relevant partner.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your personal information becomes subject to a different privacy policy. 
   

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. 

5. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information. 
• Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request the deletion of your personal information.
• Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information. 
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller. 
• Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. 
   

To exercise any of these rights, please contact us at sales@seventhelement.in. We may require you to verify your identity before processing your request. 

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.  

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies. You can manage your cookie preferences through your browser settings. 

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information. 

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information. 

10. International Data Transfers (If Applicable)

If you are accessing our website from outside India, please be aware that your personal information may be transferred to and processed in India, where our servers are located. By using our website, you consent to the transfer of your personal information to India, which may have data protection laws that are different from the laws in your country. We will take appropriate safeguards to ensure the protection of your personal information in accordance with this Privacy Policy. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.  

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: sales@seventhelement.in